NH Hotel

Terms of Use


The access to, navigation and use of the Website www.nh-hotels.com (the 'Website') implies the express and unreserved acceptance of all the terms of these Conditions of Use, which have the same validity and effectiveness as any contract concluded in writing and signed.
The observance and fulfilment of these conditions will be required in relation to any person who accesses, navigates or uses the Website. If you do not agree with the terms set out, do not access, navigate or use any page on the Website.


  • Registered address: Calle Santa Engracia 120, 7ª 28003 - Madrid
  • Company tax ID: A28027944
  • Public register: registered in the Commercial Register of Madrid, Volume 30,151, Page 108, Sheet M-61443. Telephone: (+34) 91 451 97 35


These Conditions of Use regulate the access to, navigation and use of the Website, without prejudice to MINOR EUROPE & AMERICAS reserving the right to change the presentation, configuration and content of the Website, as well as the conditions required to access and/or use it. The access to and use of the content of the Website after its modifications or changes enter into force entail the acceptance of these modifications or changes.
Nevertheless, access to certain content and the use of certain services may be subject to certain particular conditions, which will be, in any case, clearly shown and must be accepted expressly by users. These particular conditions may replace, complete or, where appropriate, amend the present particular Conditions of Use.
MINOR EUROPE & AMERICAS reserves the right to fully or partially amend the terms and conditions stipulated herein, publishing any change thereto in the same way as these Conditions of Use appear or through any kind of communication addressed to users.


Registration is not required to access and browse the Website. However, to purchase certain services, book services or benefit from certain programmes, among others, it will be necessary to complete the web forms set up for this purpose.It is free to register on the Website, unless expressly stated otherwise.
If you do not have a username and password to access our private platforms, housed on the Website, you will have to register using the links and/or forms set up for this purpose, where you will have to enter your actual and true data, since this will be the only way we will have to be able to process the possible orders you make in future, as well as to correctly manage our commercial relationship.
Minors are forbidden from accessing the Website.
Under no circumstances will MINOR EUROPE & AMERICAS assume any liability for the veracity of the registration data provided by end users, and therefore each end user is liable for the possible consequences, errors and mistakes that may subsequently arise from the lack of veracity of the data.


The essential requirements for being able to register as a user are being over the age of 18 and providing all the data required and classified as obligatory. In this regard, on each of the registration forms, MINOR EUROPE & AMERICAS will state the particular conditions to be met by the user. MINOR EUROPE & AMERICAS reserves the right to request the necessary information or carry out the actions aimed at verifying that registered users meet the conditions required by MINOR EUROPE & AMERICAS for their registration.
Likewise, registered users accept that their user accounts are personal and non-transferable.
Under no circumstances is it permitted to transfer a registered user account between different people.


Users may at any time request to deregister from the platform hosted on the Website. To do so, they must contact MINOR EUROPE & AMERICAS via the means stated on each of the registers or platforms.
In any case, once the deregistration has taken place, users may request to register again as a customer, although MINOR EUROPE & AMERICAS reserves the power to refuse to admit this registration in the specific cases outlined in the clause 'Unauthorised Uses' or in case of conflict or dispute between the parties, pending resolution or concluded with the acknowledgement of the customer's fault or negligence and/or damage to MINOR EUROPE & AMERICAS, its partners and associates or its users, customers or potential customers.


MINOR EUROPE & AMERICAS owns or, where appropriate, has the relevant licences regarding the intellectual and industrial property exploitation rights for the Website, as well as the intellectual and industrial property rights regarding the information, material and content of this property.
In no case will users' access to, navigation and use of the Website be construed as implying a total or partial renunciation, transmission, licensing or transfer of these rights by MINOR EUROPE & AMERICAS. Users have a right to use the Website content and/or services within a strictly domestic setting.
References to trademarks or registered trade names, or other distinguishing marks, whether they are owned by MINOR EUROPE & AMERICAS or third companies, implicitly entail the prohibition on their use without the consent of MINOR EUROPE & AMERICAS or their legitimate owners. At no time, unless expressly stated otherwise, will access to, navigation or use of the Website and/or its content, grant the user any right regarding the distinguishing marks included therein.
All intellectual and industrial property rights regarding the Website content and/or services are reserved and, in particular, it is forbidden to amend, copy, reproduce, publicly communicate, transform or distribute, by any means and under any form, all or part of the content included on the Website, for public or commercial purposes, if MINOR EUROPE & AMERICAS or, where appropriate, the holder of the relevant rights, has not previously given their express permission in writing.
In the event a user sends information of any kind to MINOR EUROPE & AMERICAS, via any of the channels set up for that purpose, the user declares, guarantees and accepts that they have the right to do so freely; that this information does not breach any intellectual or industrial property right, trade secret or any other third-party right; and that this information is not confidential in nature or damaging to third parties.
Users acknowledge assuming the liability, holding MINOR EUROPE & AMERICAS harmless, for any communication they provide personally or in their name, with this liability extending to the accuracy, lawfulness, originality and ownership of the communication, without any restriction.



If there are links to other web pages shown on the Website via different buttons, links, banners or embedded content, MINOR EUROPE & AMERICAS states that these are directly managed by third parties, and MINOR EUROPE & AMERICAS does not have either human or technical means to have prior knowledge of and/or to monitor and/or approve all the information, content, products or services provided by other websites to which links may be established from this Website.
Consequently, MINOR EUROPE & AMERICAS may not assume any kind of liability for any aspect regarding the web page to which a link could be established from the Website, specifically, including without limitation, regarding its functioning, access, data, information, files, quality and reliability of its products and services, its own links and/or any of its content, in general.
In this sense, if users have actual knowledge that the activities carried out through these third-party web pages are illegal or contravene morality and/or public order, they must communicate this immediately to MINOR EUROPE & AMERICAS for the purposes of disabling the access link to these pages, which will be done as quickly as possible.
In any case, the establishment of any kind of link from the Website to another unrelated web page will not imply the existence of any kind of relationship, collaboration or dependence between MINOR EUROPE & AMERICAS and the manager of the unrelated web page.


Through different tools and applications, MINOR EUROPE & AMERICAS provides users with linking media that allow them to access channels and pages on different platforms and social networks. The installation of these applications on the Website has the sole aim of providing users with access to these channels on the different platforms and social networks.
The establishment of these applications does not imply the existence of any relationship between MINOR EUROPE & AMERICAS and the owner, manufacturer or distributor of the linked platform, nor the acceptance and approval by MINOR EUROPE & AMERICAS of its content and/or services, as its owner, manufacturer or distributor is the only party responsible for the linked platform's content and/or services.
In no case does MINOR EUROPE & AMERICAS share any kind of private information about its users with the owners of these external web pages, since its only aim is to provide access to these pages by the users. In this sense, any information that users themselves wish to provide to these external platforms and/or web pages will be under their own responsibility; MINOR EUROPE & AMERICAS is not involved in this process.
Since MINOR EUROPE & AMERICAS has no control over the content hosted on these channels, users acknowledge and accept that MINOR EUROPE & AMERICAS assumes no liability for the content or for the services users may access on these pages or for any content, products, services, advertising or any other material available therein. For this reason, uses must exercise caution in the assessment and use of the information, content and services on the linked channels, and regarding their own or third-party information they wish to share on these channels.


MINOR EUROPE & AMERICAS does not authorise the establishment of a link to this Website from other web pages that may contain material, information or content that is illicit, illegal, degrading, obscene and, in general, that contravenes the law, morality or public order, or generally accepted social standards.
In all cases, users may establish links on their respective web pages provided that they ask for prior and express permission from MINOR EUROPE & AMERICAS .
MINOR EUROPE & AMERICAS does not have the power or human and technical means to monitor or approve all the information, content, products or services provided by other websites that have established links to this Website. MINOR EUROPE & AMERICAS does not assume any kind of liability for any aspect regarding the web pages that establish a link to the Website, specifically, including without limitation, regarding their functioning, access, data, information, files, quality and reliability of their products and services, their own links and/or any of their content, in general.


Access to or use of the Website for illegal or unauthorised purposes, with or without economic aims, is not permitted, and therefore the user will be exclusively liable for its consequences. More specifically, and without this list being absolute, the following are prohibited:

  1. using the Website in any way that may cause damage, interruptions, inefficiencies or defects in its functionality or in the computer of a third party;
  2. using the Website to transmit, install or publish any virus, malicious code or other harmful programs or files;
  3. using the Website to collect personal data from other users;
  4. registering through the Website with a false identity, impersonating third parties or using a profile or carrying out any other action that may confuse other users about the identity of the source of a message;
  5. accessing without permission any other section of the Website, other systems or networks connected to the platform, any MINOR EUROPE & AMERICAS server or the services offered through the Website, by means of hacking or falsification, password mining or any other illegitimate means;
  6. breaching, or attempting to breach, the security or authentication measures of the Website or any network connected to the same, or the security or protection measures inherent to the content offered on the Website;
  7. carrying out any action that causes a disproportionate or unnecessary saturation in the infrastructure of the Website or in the systems or networks of MINOR EUROPE & AMERICAS, as well as in the systems or networks connected to the Website; or
  8. preventing the normal development of an event, competition, promotion or any other activity available through the Website or any of its functionalities, either by altering or trying to alter, illegally or in any other way, the access to, participation in or functioning thereof, or falsifying the result thereof and/or using fraudulent methods of participation, by means of any procedure, and/or through any practice that in any way infringes or violates these Conditions of Use.

The breach of any of the above obligations by the user may lead to MINOR EUROPE & AMERICAS adopting the appropriate measures enshrined by the law and in the exercise of its rights or obligations, and may extend to the deletion or blocking of the offending user's account, without any possibility of compensation for the damages caused.


MINOR EUROPE & AMERICAS cannot guarantee the reliability, usefulness or veracity of absolutely all the information and/or services on the Website, or the usefulness or veracity of the documentation provided through the site.
Consequently, MINOR EUROPE & AMERICAS does not guarantee or assume liability for the following: (i) the continuity of the Website content; (ii) the absence of errors in this content; (iii) the absence of viruses and/or other harmful components on the Website or in the server that provides it; (iv) the invulnerability of the Website and/or the impossibility of breaching the security measures adopted on the same; (v) the lack of usefulness or performance of the Website content; and (vi) the damages or harm caused, to themselves or a third party, by anyone who infringes the conditions, rules and instructions that MINOR EUROPE & AMERICAS establishes on the Website or through the breaching of the Website's security systems.
Nonetheless, MINOR EUROPE & AMERICAS declares it has adopted all the necessary measures, within its possibilities and the state of technology, to guarantee the functioning of the Website and to minimise system errors, both from the technical viewpoint as well as regarding the content published on the Website.
If users have knowledge of any content that is illicit, illegal, contrary to the law or that could represent an infringement of intellectual or industrial property rights, the applicable legislation on personal data protection and/or any other right, they must notify this immediately to MINOR EUROPE & AMERICAS so it may adopt the appropriate measures.
MINOR EUROPE & AMERICAS does not guarantee the lawfulness, reliability and usefulness of the content provided by third parties via the Website.
MINOR EUROPE & AMERICAS will assume no liability for the truthfulness, integrity or updating of the information published on the Website from sources unrelated to it (external news, reports from external professionals, etc.), or the information contained on other web portals through links from the Website.
MINOR EUROPE & AMERICAS will not assume liability for hypothetical damages that could arise from the use of the aforementioned information.
In any case, MINOR EUROPE & AMERICAS reserves the right to temporarily or permanently suspend, modify, restrict or interrupt the access to, navigation, hosting and/or downloading of content and/or use of services from the Website, with or without prior notification, for any users who breach any of the provisions set out in these Conditions of Use, without the user having any possibility of demanding compensation for this reason.


Pursuant to the legislation that is currently in force and applicable concerning personal data protection, all personal data provided during the use of the Website will be processed in accordance with the provisions of the Privacy Policy that every user must expressly accept to be able to use and register for the Website.
All users who accept these Conditions of Use, accept our Privacy Policy in an informed, express and unambiguous way, and may exercise the relevant rights on this matter as stated in the aforementioned Privacy Policy.


These Conditions of Use are governed by Spanish law. As regards dispute resolution, the parties expressly submit to the courts of Madrid, waiving any other jurisdiction.
To submit complaints regarding the use of our services, customers may write to the e-mail or postal address stated in the section 'Identification'. We are committed to seeking an amicable solution for the conflict at all times. 

For additional information on Tivoli privacy policy click here
Last updated: 25 May 2018
© 2019 MINOR EUROPE & AMERICAS,  All rights reserved