NH Hotel

Cookies

Cookie policy

This Cookie Policy is part of the Legal Notice and Privacy Policy of the website [www.nh-hotels.com] (hereinafter the “Website”). Accessing and browsing the Website, or using the services on the Website, means that you accept the terms and conditions included in the Legal Notice and Privacy Policy.
To facilitate browsing the Website, NH HOTEL GROUP S.A. (hereinafter, “NH HOTEL GROUP”), as holder of the domain name, whose Tax ID number is A-280227944 and whose registered office is in Calle Santa Engracia 120, 7ª, 28003, Madrid, hereby notifies you that it uses cookies or other storage and data recovery devices with similar functionality (hereinafter, the “Cookies”).
For this reason and for the purpose of giving the user all the information required for properly browsing the website, we provide users with the following information on what cookies are, what types of cookies are used on our Website and how they can configure or disable them.

1. WHAT IS A COOKIE?

Cookies are files containing small amounts of information which are saved on the user's device when they visit a website. Their main purpose is to identify the user each time they access the website, and also enables quality improvements and better user experiences on the website.
NH HOTEL GROUP uses its own cookies and third-party cookies, belonging to third parties.
Cookies are essential for the Internet to function; they cannot damage the user’s equipment/device and, if they are activated in your browser settings, they help to identify and resolve potential problems with the functioning of the Website.

2. USE OF COOKIES BY THE SERVICE PROVIDER

By accessing the Website, you expressly agree to the use of this type of Cookie on your devices. If you disable Cookies, you may not optimise your browsing of the Website and some of the features available on the Website may not function correctly.
Specifically, the service provider is using Cookies for the purposes explained below. If in the future the service provider uses others for the purpose of providing additional and better services, the user shall be notified accordingly.

3. MANDATORY COOKIES

These cookies are essential for you to be able to navigate the website and use its features. Without these cookies, some the services you have requested cannot be provided, such as accessing restricted areas of the website, using shopping baskets or making electronic payments.
Likewise this also includes cookies that collect information about the way in which visitors use the website, for example, which pages they visit most frequently, if they receive web page error message, the sections of the website they access or which buttons of the website they click on. The information obtained by these cookies does not enable visitors to be identified.

NAMEOWNERDURATIONPURPOSE

AKA_A2Akamai1 hourThis cookie is used for the purpose of facilitating and providing website content, optimizing its efficiency. It does not contain specific user data.

__duettoDuetto800 daysThis cookie is used to generate dynamic pricing on the Website.

_duettoDuetto26 monthsThis cookie is used to generate dynamic pricing on the Website.

dtCookieDynatraceSessionThis cookie is used to identify the user when logging in.

dtLatCDynatraceSessionThis cookie is used to measure inactivity.

dtPCDynatraceSessionThis cookie is used to collect data, monitor the application and detect user errors.

dtSaDynatraceSessionThis cookie is used to store the user’s name

NHJSESSIONIDEYSessionThis cookie is used to identify the user during the session they have started.

PHPSESSIDEYSessionThis cookie is used to store the identification of a session.

USER_CT_CONTINENTEYSessionThis cookie is used to identify the continent of a user.

USER_CT_COUNTRYCODEEYSessionThis cookie is used to identify the country of a user.

_qubitTrackerQubit1 YearThis cookie is used to give the user an ID.

pf-api-keyQubitSessionThis cookie is used to identify the user during the session.

pf-ticket-idQubitSessionThis cookie is used to identify the user during the session.

qb_permanentQubit1 YearThis cookie stores data to finally replace other permanent cookies.

qb_sessionQubitSessionThis cookie saves all the user’s sessions and replaces the other session cookies.

4. ANALYTICAL COOKIES

These cookies allow visits to the website to be quantified and to enable the measurement and statistical analysis of the use that users make of the services provided, in order to ensure they are performing properly and to improve their functioning. Among the analytical cookies used are those of Google Analytics. Google Analytics uses its own cookies. These cookies do not collect data which can identify a visitor. All the information that these cookies collect is aggregated and, therefore, anonymous. It is used only for improving the functioning of the site. You can find more information about Google Analytics cookies here:
https://developers.google.com/analytics/resources/concepts/gaConceptsCookies.
You can avoid the use of Google Analytics in relation to your use of our site by downloading and installing the browser plug-in available via this link:
http://tools.google.com/dlpage/gaoptout?hl=en-GB.

Analytical cookies are listed below:

NAMEOWNERDURATIONPURPOSE

_gaGoogle Analytics13 monthsThis cookie records a unique identification which is used to generate statistical data about how the visitor uses the Website.

_gac_UA-54670155-1Google Analytics3 monthsThis cookie includes campaign information relating to the user.

_galiGoogle AnalyticsSessionThis cookie is used to collect anonymous information about the use of the web by the user and can be used to improve the user’s experience and browsing of it.

_gat_gapGoogle AnalyticsSessionThis cookie is used to limit the percentage of requests from the Website.

_gidGoogle Analytics1 dayThis cookie records a unique identification which is used to generate statistical data about how the visitor uses the Website.

5. USABILITY COOKIES

These cookies enable the website to provide a personalized service. For example, these cookies allow the web to provide price comparison services, recovery of your shopping basket as well as interacting with agents to ask questions via a chat. The information obtained via these cookies may be anonymous to inhibit tracking of the visitor’s browsing. Usability cookies are listed below:

NAMEOWNERDURATIONPURPOSE

_hjClosedSurveyInvitesHotjar1 yearThis cookie is configured once a visitor interacts with a survey invitation pop-up window. It is used to ensure that the same invitation does not reappear if it has already been displayed.

hjIncludedInSampleHotjar1 yearThis cookie is used to identify a user as part of a sample for an analysis and thus avoid, for example, said user replying to a survey to which he has already responded.

LPSessionIDLivePersonSessionThis cookie is used to carry out a payment order for the active session.

LPSID-62328873LivepersonSessionThis cookie is used to identify the user during the session.

LPVIDLivePerson2 yearsThis cookie identifies a browser provided it has not been deleted.

LPVisitorIDLivePerson1 yearThis cookie recognises the visitor ID to be able to identify it in LiveEngage.

RouteTripteaseSessionThis cookie is used for the user access identification.

triptease-conversionTriptease5 yearsThis cookie is used for recognising the user’s currency and previous searches.

triptease-identity-dataTriptease5 hoursThis cookie identifies the user ID.

triptease-session-idTripteaseSessionThis cookie identifies the user ID.

triptease-user-idTriptease5 yearsThis cookie identifies the user ID.

cartAbandonment123Ubiqua (Compare123)SessionThis cookie is used to recognize and record the search and selection made by the user.

cartAbandonment123CloseBackgroundUbiqua (Compare123)SessionThis cookie recognizes the user’s choice to send it to email.

cartAbandonment123CloseButtonUbiqua (Compare123)SessionThis cookie recognizes the user’s choice to send it to email.

cartAbandonment123ContinueUbiqua (Compare123)SessionThis cookie recognizes the user’s choice to send it to email.

cartAbandonment123SendMailUbiqua (Compare123)SessionThis cookie recognizes the user’s email for sending the user’s choice.

6. ADVERTISING AND SOCIAL MEDIA COOKIES

These cookies collect information about how visitors use the website, for example, the destinations or hotels in which they have shown interest, or the sections of the website they have accessed. The information gathered by these cookies in our website may be shared with third parties outside of NHHG. The function of these cookies is to gain audiences, statistics and reports which enable campaigns and marketing acquisition channels to be improved. These cookies are also used to show the user advertising based on their preferences. They also enable interaction with the website editor’s social media profiles. Various buttons can be used to access such profiles, perform actions such as “follow” and “like” or post comments associated with uploaded content or created by the website editor.

NAMEOWNERDURATIONPURPOSE

dplatform_channelCodeDerbysoft1 monthThis cookie is used for the user access identification from Derbysoft.

dplatform_deviceTypeDerbysoft1 monthThis cookie is used to determine the type of device from which the user has connected.

dplatform_fclidDerbysoft1 monthThis cookie is used for the user access identification from Derbysoft.

dplatform_siteTypeDerbysoft1 monthThis cookie is used to determine the browser from which the user has accessed.

dplatform_visitorDerbysoft1 monthThis cookie is used to identify the user with his ID in Derbysoft.

_sm_au_cDoubleclickSessionThis cookie is used to show advertisements to the user based on his preferences.

_sm_au_dDoubleclickSessionThis cookie is used to show advertisements to the user based on his preferences.

DSIDDoubleclick2 weeksThis cookie is used to show advertisements to the user based on his preferences.

IDEDoubleclick1 year, 1 monthThis cookie is used for measuring audience and client preferences.

Test_cookieDoubleclickSessionThis cookie is used for measuring audience and client preferences.

.DDMMUI-PROFILEGoogle1 weekThis cookie is generated with the aim of showing advertisements to the user in accordance with his preferences.

1P_JARGoogle1 monthThis cookie is used to transfer data to Google.

APISIDGoogle2 yearsThese cookies are used by Google to store the user preferences and information during visualization of the pages with Google maps on them.

CONSENTGoogle20 yearsThis cookie enables you to personalize how ads are seen outside of Google or to store information such as preferred language when displaying search results.

DVGoogle1 hourThis cookie is generated with the aim of showing advertisements to the user based on the preferences of his active session.

HPA_CONVERSIONGoogle1 monthThis cookie is used for measuring performance within the Website.

HSIDGoogle2 yearsThis cookie is created by Google to personalize ad that are displayed in Google services, such as, for example, Google Search, especially when you are not logged in to Google.

NIDGoogle6 monthsThis cookie contains a unique ID that Google uses to record your preferences and other information, such as your language, the number of results you want displayed per page and if you want the Google SafeSearch to be activated or disabled.

SAPSIDGoogle2 yearsThis cookie is used to capture data about the session and user browsing, with the aim of tailoring browsing to your preferences.

SIDGoogle2 yearsThis cookie is used to capture data about the session and user browsing, with the aim of tailoring browsing to your preferences.

SIDCCGoogle3 monthsThis cookie is used to capture data about the session and user browsing, with the aim of tailoring browsing to your preferences.

SSIDGoogle2 yearsThis cookie is used to capture data about the session and user browsing, with the aim of tailoring browsing to your preferences.

XSRF-TOKENGoogleSessionThis cookie is used to capture data about the session and user browsing, with the aim of tailoring browsing to your preferences.

kenshoo_idKenshoo1 yearThis cookie is used to capture information about user browsing in order to tailor ads to your taste.

_gatRoomkey1 hourThis cookie is used to control the rate of requests made on the Website.

copterRoomkey15 yearsThis cookie captures information about user browsing in order to personalize your browsing.

cto_lwidRoomkey13 monthsThis cookie captures information about user browsing in order to personalize your browsing.

sessionRoomkeySessionThis cookie captures information about user browsing in order to personalize your browsing.

tduidTealium (audience Stream)SessionThis cookie captures information about user browsing in order to personalize your browsing.

EH_0Tradedoubler1 yearThis cookie remembers the products selected by the user.

GUIDTradedoubler1 yearThis cookie remembers the products selected by the user.

SYNCTradedoubler1 yearThis cookie personalizes ads by user.

TradeDoublerGUIDTradedoubler1 yearThis cookie personalizes ads by user.

__gadsTripadvisor2 yearsThis cookie captures information about user browsing in order to personalize your browsing.

BEPINTripadvisorSessionThis cookie captures information about user browsing in order to personalize your browsing.

CMTripadvisor10 yearsThis cookie enables user behavior in TripAdvisor to be followed and measured.

cookieconsentTripadvisorSessionThis cookie remembers the consents given by the user.

ki_rTripadvisor5 yearsThis cookie captures information about user browsing in order to personalize your browsing.

ki_sTripadvisor5 yearsThis cookie captures information about user browsing in order to personalize your browsing.

ki_tTripadvisor5 yearsThis cookie captures information about user browsing in order to personalize your browsing.

ki_uTripadvisor5 yearsThis cookie captures information about user browsing in order to personalize your browsing.

PACTripadvisor2 yearsThis cookie captures information about user browsing in order to personalize your browsing.

PMCTripadvisor2 yearsThis cookie captures information about user browsing in order to personalize your browsing.

roybattyTripadvisorSessionThis cookie captures information about user browsing in order to personalize your browsing.

RTTripadvisor2 yearsThis cookie captures information about user browsing in order to personalize your browsing.

ServerPoolTripadvisorSessionThis cookie captures information about user browsing in order to personalize your browsing.

SRTTripadvisorSessionThis cookie captures information about user browsing in order to personalize your browsing.

TACdsTripadvisor2 monthsThis cookie enables user behavior in TripAdvisor to be followed and measured.

TARertunTOTripadvisorSessionThis cookie enables user behavior in TripAdvisor to be followed and measured.

TAReturnToTripadvisorSessionThis cookie enables user behavior in TripAdvisor to be followed and measured.

TARTTripadvisor5 daysThis cookie enables user behavior in TripAdvisor to be followed and measured.

TASessionTripadvisorSessionThis cookie enables the user to be identified with his TripAdvisor ID.

TASSKTripadvisor6 monthsThis cookie enables user behavior in TripAdvisor to be followed and measured.

TATravelInfoTripadvisor2 weeksThis cookie enables user behavior in TripAdvisor to be followed and measured.

TATravellnfoTripadvisor2 weeksThis cookie enables user behavior in TripAdvisor to be followed and measured.

TAUDTripadvisor2 weeksThis cookie enables user behavior in TripAdvisor to be followed and measured.

TAUniqueTripadvisor2 yearsThis cookie enables user behavior in TripAdvisor to be followed and measured.

VRMCIDTripadvisor2 yearsThis cookie enables user behavior in TripAdvisor to be followed and measured.

__pl_refidTrivago1 monthThis cookie enables user behavior in Trivago to be followed and measured.

ctidTrivago20 yearsThis cookie enables user behavior in Trivago to be followed and measured.

GROUPTrivagoSessionThis cookie enables user behavior in Trivago to be followed and measured.

sLanguageLocaleTrivago19 years, 6 months, 22 daysThis cookie is used to identify the country and language of the user.

tidTrivago19 years, 6 months, 22 daysThis cookie is used to personalize campaigns.

trv_tidTrivago19 years, 6 months, 22 daysThis cookie is used to personalize campaigns.

_guidLinkedin18 daysThis cookie is used to identify users.

_liptLinkedin1 monthThis cookie is used for implementing LinkedIn functionalities in the Website.

AMCV_14215E3D5995C57C0A495C55%40AdobeOrgLinkedin2 yearsThis cookie is used for the storage and analysis of LinkedIn users.

bcookieLinkedin1 year, 9 months, 19 daysThis cookie is used to identify the browser used by the user.

ELOQUALinkedin1 year, 7 months, 18 daysThis cookie recognizes visitors who revisit the Website and tracks the data from their visits.

liapLinkedin1 yearThis cookie locates LinkedIn functionalities in the page, and share the Website information on social networks.

lidcLinkedin1 dayThis cookie locates LinkedIn functionalities in the page, and share the Website information on social networks.

VIDLinkedin8 months, 21 daysThis cookie captures information about users in order to better understand their ways of interacting with apps or websites.

actFacebookSessionThis cookie enables interfacing or integration with Facebook.

cFacebook1 monthThis cookie allows you to identify the user’s reactions on Facebook (likes, shares, etc.) on other web pages.

c_userFacebook3 monthsThis cookie is used by Facebook to allow the user’s ID to be verified to those who like the page without them being logged in.

datrFacebook2 yearsThis cookie identifies the browser used to connect to Facebook. It checks that each user login is not fraudulent.

frFacebook3 monthsThis cookie is necessary for the “Like” button in Facebook to function.

localeFacebook5 daysThis cookie is used to identify which web browser is connected, the language used, to control attempts to log in to the service and to provide personalized advertising.

plFacebook3 monthsThis cookie is necessary for the “Like” button in Facebook to function.

presenceFacebook1 weekThis cookie is used to update the user’s Facebook chat status (active, inactive, etc.).

reg_fb_gateFacebookSessionThis cookie identifies the first page of Facebook that the browser has visited.

reg_fb_refFacebookSessionThis cookie identifies the last page of Facebook that the browser has visited.

sbFacebook2 yearsThis cookie enables the Website to integrate with Facebook.

sfauFacebookSessionThis cookie optimizes the recovery flow after failed login attempts.

sfiuFacebook1 dayThis cookie enables the Website to integrate with Facebook.

spinFacebook3 monthsThis cookie enables the user’s ads to be tailored to his preferences.

wdFacebookSessionThis cookie is used by Facebook to optimize display performance while maintaining the size of the window.

xsFacebook3 monthsThis cookie is used to authenticate your identity within Facebook.

 


You can find more detailed information about these third-party cookies by clicking on the following links:
- Facebook: https://www.facebook.com/policies/cookies/
- Linkedin: https://www.linkedin.com/legal/cookie-policy?_l=es_ES
- Tripadvisor: https://www.tripadvisor.es/CookiePolicy
- Trivago: https://www.trivago.es/politica-de-privacidad#cookie-policy
- Roomkey: https://www.roomkey.com/cookiepolicy

7. HOW TO REJECT OR BLOCK COOKIES

It is possible to block Cookies through browser configuration tools, or you can configure your browser to advise you when a server requests to store a Cookie:
a) If you use Microsoft Internet Explorer, the option is in the menu Tools > Internet Options > Privacy > Configuration. For more information, visit http://windows.microsoft.com/es-es/windows-vista/block-or-allow-Cookies and http://windows.microsoft.com/es-es/windows7/how-to-manage-Cookies-in-internet-explorer-9.
b) If you use Firefox, the option is in the menu Tools > Options > Privacy > Cookies. For more information, visit https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences.
c) If you use Chrome, in the section Options > Advanced Options > Privacy. For more information, visit https://support.google.com/accounts/answer/61416?hl=en
d) If you use Opera, you may configure the browser in the option for Security and Privacy. For more information, visit http://help.opera.com/Windows/11.50/en/cookies.html
e) If you use Safari, the option is in the menu Preferences/Privacy. More information at: http://support.apple.com/kb/HT1677?viewlocale=es_ES

8. HOW TO CHANGE YOUR COOKIES SETTINGS

You can change your cookie settings by clicking here.

 

Last updated: 18 October 2022 © NH HOTEL GROUP, S.A. All rights reserved.